Families left with bare graves and no money speak out after years of deception as they continue to scramble for answers and ultimately justice
By: Abigail Visagie
Dozens of grieving families in Mangaung have been left heartbroken and financially drained after a local tombstone supplier allegedly van ished with their money – leaving them not only out of pocket but emotionally shattered. Michelle Jacobs, accused of posing as a legitimate business owner of Tombstone Retailers in Bloemfon tein, has allegedly vanished with over R111 500 paid by various bereaved families - something she denies after being tracked down by this publication. She instead shifted the blame to the new tenant. It is alleged that Jacobs accepted payments for tombstones that were never delivered, while others received the wrong orders. Her disappearance has left many families unable to properly honour their loved ones, while scrambling for answers and justice. Moretimang Malope fell in love with the tomb stone design she saw in the catalogue Jacobs’ company posted online. She claims Tombstone Re tailers – which was still owned by Jacobs at the time - scammed her out of R37 500. Malope’s husband passed away in 2010 and she says she had set that amount aside to honour her late husband’s memory. According to her, communi cation with Tombstone retailers gradually began to fade after making full payment in May last year. When she followed the matter up, she was assured that the business was operating as usual and that her late husband’s tombstone would be erected soon. “A month later, the company visited my husband’s grave and began the work, but they left without completing it. They promised to return and finish the job, but never did,” a distressed Malope told Journal News.
Families with bare graves and no money - speak out after years of deception as they scramble for answers and justice
She explained that despite numerous verbal and written requests to demand a refund from Jacobs, no action was taken. Eventually, Jacobs vanished without a trace. Malope claims she was shockingly turned away when she attempted to open a case at the police station. “I was told I couldn’t open a case because I had willingly given the money to Tombstone Retailers. According to the police, Jacobs, through her compa ny, didn’t steal the money from me,” said Malope. Upon investigating the matter further, Journal News discovered that there are several other alleged victims with similar complaints. They all claim to have been deprived of justice when they sought police intervention. It is further alleged that Tombstone Retailers would either deliver incorrect tombstone orders or fail to rectify defective erections. The company would allegedly cancel contracts without issuing any refunds to customers. Another alleged victim is Pulane Dikgoele from Thaba Nchu, which is 63 km east of Bloemfontein. She claims to have paid R74 000 to Tombstone Retailers for memorial tombstones for the graves of four of her family members. Despite completing the full payment over a set 12-month period, Dikgoele also claims was defraud ed as she only received a poor-quality tombstone - with no delivery or installation as promised. According to her, the day before the planned tombstone unveiling, Jacobs and her company’s receptionist – only known as Hilda - informed her that the contract had been astonishingly cancelled. Dikgoele told this newspaper that they subsequently accused her of threatening company staff - claims Dikgoele strongly denies. “Tombstone Retailers gave me the run-around for the longest time. The owner disappeared with my R74 000. I’m heartbroken because I had planned to honour my family by erecting tombstones for them, but this has only brought me more pain. I want jus tice and my money back (sic),” said Dikgoele. Journal News is in possession of a copy of the ter mination letter, allegedly sent to Dikgoele on 28 Feb ruary 2025. The unsigned letter cites alleged threats made by Dikgoele towards company employees as the reason for terminating the contract. “The customer threatened our workers, telling them they will spill fuel on them and burn them to death. Our workers doesn’t feel save leaving for Thaba Nchu to do the installations as they were threatened and are afraid of their lives (sic),” an excerpt in the letter reads. Dikgoele vehemently refutes the claims, affirming that the company cancelled the promised free instal lation unilaterally, while failing to deliver the correct tombstones order. She further disclosed that the only refund she received was half of the transpor tation cost for the incorrect tombstones that were sent to Thaba Nchu. “The accusations that I threatened workers are fabrications meant to cover up the fact that they failed to deliver on their promises,” she insists. “In the letter sent to me, Jacobs clearly stated that installation and the transportation of the incorrect tombstones would be free. Yet, I had to cover the cost and pay the delivery person who assisted with the transport. Only R1 500 – half of the cost – was refunded from that expense,” she added. Upon visiting the premises where Tombstone Retailers is supposedly located, Journal News dis covered that the property had a new tenant in Keke Mabule, who also runs his tombstone business from the premises. When asked about his connection to Jacobs, Mabule explained that Jacobs and her company had moved out of the premises, citing business-related stress. “I am currently renting the premises, and I must say it has been difficult to run my business here, because many people assume I am in partnership with the previous owner (Jacobs). “In our last conversation, she told me she was closing shop due to a divorce and could no longer work late nights with her children, as it had become unsafe. “My business is suffering because of the ongoing issues involving Tombstone Retailers,” said Mabule who further revealed that the police had also pre viously visited the premises to specifically enquire about Jacobs and her business. This publication managed to get hold of Michelle Jacobs contact numbers and tried to reach out to her for comment for three weeks with no success. She surprisingly responded to questions that were sent out to her by text on WhatsApp two days prior to the publication of this article. In her response, Jacobs denied all accusations levelled against her by her former clients further stating that her Mabule had agreed that the latter would settle all outstanding matters in relation to her clients upon concluding the sale of her business. “This is not true at all. The company was sold to the new owner, and it was agreed that he would settle matters with the clients, including paying a labour fee and using the materials that were already available,” Jacobs said in a WhatsApp message. She claims to have sold her tombstone business to Mabule for R450 000 but declares that she only received R10 000 from him. According to Jacobs, Mabule failed to honour the sale agreement as well as the outstanding obliga tions to clients. “He agreed during our meeting that he would take responsibility for the clients. My genuine concern was ensuring that my clients were looked after and didn’t encounter any problems - I had built relation ships with all of them. “I never took anyone’s money. I had already sourced all the materials, which were at the compa ny premises. The new owner, who was supposed to pay me and assist the clients with their tombstones, failed to do both. Neither the clients received ser vice, nor did I receive my money,” claimed Jacobs. In response to this Jacobs’ narrative, Mabule questioned why Jacobs would be avoiding her clients and the police if she was truly innocent. “I only bought machinery from Jacobs — nothing more. I never received any money from her clients,” he stated. Mabule confirmed that he has a written contract with Jacobs outlining their business arrangement and noted that Tombstone Retailers is still officially registered under her name. According to Mabule, Jacobs is not only evading her former clients but also her former employ ees who have since taken matters to the CCMA. He claims that employees have opened a case of non-payment against Jacobs and that authorities have since ordered the machinery she sold him to be sold off to compensate the workers. “I almost lost my machines because of her, but that didn’t happen. I now officially own them. I have a clear conscience. I’m still running a reputable, reliable businesses. If Jacobs can say the same, she should face her disgruntled clients, former employ ees, and the police,” Mabule concluded. While clients bemoan lack of service and poor workmanship, Jacobs and Mabule seem to be stuck in their own business dealing fracas. Nevertheless, Jacobs has committed to resolving all outstanding matters with all aggrieved clients who are in possession of the necessary documen tation. She further undertook to revert to Journal News on Tuesday morning in relation to this matter.